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Appointment Updates:

Due to an increase in tardiness and “no show” for appointments:

• New clients are asked to make a new client deposit, which will be applied to your bill the day of appointment. If you need to cancel your appointment, we do require 24 hours in advance notice, otherwise the deposit is forfeited and nonrefundable.

• Please make sure to arrive 10-15 minutes prior to your appointment to check in and complete your paperwork. If you arrive more than 15 minutes past your scheduled appointment there is a late check-in fee of $30.

• If you are late: Due to our caseload, there may also be the potential the Doctor may have moved on to another appointment.  If possible, we will try to work your pet in between appointments or may have to reschedule for another date.

• Missed (No Show) or same day appointment cancellation will be charged a missed appointment fee of $61.

We appreciate everyone who shows up on time. We also appreciate your understanding when emergencies arise.

Prescriptions:

We will no longer handle e-prescriptions from external pharmacies (Chewy, Allivet, Petmeds etc).  

• Please call the clinic to request a written paper prescription.  Clients will need to pick up the prescription from the clinic and mail it in. There will be a written prescription fee of $15 for every written prescription (no refills, with the exception of some chronic conditions).  

• Plan accordingly so that you do not run out of product.  Give yourself 2-3 weeks depending on your external pharmacy.

Lobby Safety:

All pets must be on a leash or in a carrier when entering the clinic.

Our goal is to provide a great veterinary experience for everyone visiting our hospital. There is some basic etiquette that pet owners should be aware of and follow. Here we provide some safety tips and guidelines on bringing your dog to the vet’s office to ensure that everyone can have a comfortable, calm, and safe experience.

• Leashes

Even well-behaved dogs can be a risk in a busy lobby, where situations can quickly escalate. Keep your dog on a leash held by an adult, and use a standard nylon leash that's 6 feet or shorter. Attach the leash to a sturdy collar or harness. Retractable leashes can be dangerous.  If you do have a retractable leash, please make sure it is locked before entering the clinic. The thin rope-like cord of the retractable leash can cause severe burns, deep cuts, entanglement or strangulations.

• Carriers

Carriers are especially important for smaller pets, anxious pets, or cats. They keep pets safe from other animals, and make it easier for staff to access them. Carriers can also help sick pets rest. If you have a cat, make sure they're used to their carrier before taking them to the vet. 

• Pet behavior

Not all pets are friendly, and some may act aggressively out of fear or anxiety. Keep your dog away from other animals unless the owner says it's okay.  

• Waiting room etiquette

Be aware of your surroundings and keep an eye out for situations that could escalate. 

• Kittens, Puppies, and Sick Pets

Young kittens and puppies shouldn't interact with other animals in the lobby until they've received their vaccines and preventive medicines. Sick pets should not socialize with other pets in the lobby.